Manage your Booking

Access Your Booking

Enter your booking reference and surname to access your booking. Your booking reference is included in your confirmation email from The Tour Collective.

We're looking forward to welcoming you on board.

Update Your Experience

Once you've accessed your booking, you may be able to:

• Review your experience details
• Change your date (subject to availability and fare conditions)
• Add additional guests
• Submit a cancellation request (subject to our cancellation policy)
• Request a refund (if eligible under your booking terms)

All changes are subject to availability and the conditions of your selected experience. After submitting an update request, you'll receive confirmation by email once it has been processed.

Any remaining fare difference must be settled before we can confirm the booking change.

For full terms and conditions, please visit the Tour Collective T&Cs page.

Booked Through a Third-Party Platform?

If you made your booking through a third-party provider, any amendments, cancellations or refund requests must be managed directly with them. Each platform has its own terms and conditions, which we are unable to amend.

If you booked through one of the following, please contact them directly:

If you're unsure where your booking was made, please check your confirmation email for the provider's details.

Need Assistance?

Our guest services team is here to help. If you're having difficulty accessing your booking or have questions about your upcoming experience, please contact us and include your booking reference so we can assist you promptly.

We look forward to welcoming you aboard for a relaxed, memorable experience.